Establishing or Discontinuing Service

To establish water/sewer utility service, residents must provide a completed Water/Sewer Application and a copy of their government issued identification (drivers license, state issued ID card, passport). A minimum of 24 hours notice is required to establish or discontinue service; final readings will not be taken on Saturdays or Sundays. Residents have two options:

  1. Submit your Water/Sewer application and copy of ID online, OR
  2. Bring your completed Water/Sewer application and copy of ID to Village Hall (31 S. Prospect Street)

To discontinue water/sewer utility service, please submit a request online or contact the Finance Department.

Please contact the Finance Department at (630) 980-2000 with any questions.

Identity Theft Protection Program

As part of an identity theft protection program, the Village of Roselle is making changes regarding information collected from residents for water service accounts. This program is in place to help protect customers, employees, and the Village from problems associated with or caused by the loss or misuse of sensitive information which could be used in the theft of identity.

New customers who sign up for utility accounts with the Village will be required to produce government issued identification, fill out a newly adopted water/sewer application, and should be prepared to verify more information as necessary. New and existing utility accounts will be monitored for "red flags", or any patterns, practices or specific activity that indicates the possible existence of identity theft.

With the formulation of an Identity Theft Prevention Policy, the Village of Roselle is in compliance with the federal Fair and Accurate Credit Transactions (FACT) Act of 2003. For additional information about the Village's identity theft protection program, please contact the Finance Department at 630-980-2000.